Fixed Operations Manager 2026-291

Location: Clarksburg / Fairmont, West Virginia
Relocation Assistance: YES

Experience Required: 8+ years in automotive dealership fixed operations or a related leadership capacity

Education Requirements: HS diploma or GED

Work Authorization: Candidates must be legally authorized to work in the United States without requiring current or future employer-sponsored visa support.

Please note – the client does not allow us to post the salary range, nor the company name. Please contact Tom@TheHiringCatalyst.com if you have questions.

We are working with a well-established automotive dealership that is seeking an experienced Fixed Operations Manager to oversee and drive the performance of its Service and Parts departments at its growing sites in Clarksburg and Fairmont, West Virginia. This is a key leadership role for an automotive professional who understands dealership fixed operations, knows how to develop people, and can balance customer satisfaction with departmental profitability.

Your Role:

• Oversee the daily operations and performance of the dealership’s Service and Parts departments at both locations
• Develop and implement strategies to improve fixed operations profitability, productivity, and customer satisfaction
• Monitor key performance indicators including RO count, labor hours, effective labor rate, parts sales, gross profit, technician productivity, and customer-pay business
• Lead, coach, and develop Service and Parts managers and department employees
• Establish departmental goals and hold team members accountable for achieving performance objectives
• Monitor department expenses, budgets, payroll, inventory, and overall financial performance
• Work closely with the General Manager and dealership leadership on operational and financial goals
• Identify opportunities to increase service retention, customer-pay revenue, parts sales, and overall fixed-operations revenue
• Ensure proper processes are followed for repair orders, warranty work, parts, labor, and customer communication
• Monitor technician productivity, scheduling, workflow, and staffing needs
• Maintain strong relationships with customers and address escalated service concerns when necessary
• Ensure departments maintain high standards for customer service, quality, safety, and compliance
• Analyze departmental reports and financial statements to identify trends and opportunities for improvement
• Assist with recruiting, hiring, training, and retention of fixed-operations personnel
• Collaborate with Sales and other dealership departments to support overall dealership goals

Required Skills:

• Strong understanding of dealership fixed-operations processes and financial performance
• Demonstrated ability to improve department profitability and productivity
• Strong leadership, communication, and team-building skills
• Ability to analyze financial and operational reports and make data-driven decisions
• Strong customer-service and problem-solving skills
• Ability to hold teams accountable while maintaining a positive working environment
• Valid driver’s license and acceptable driving record

Required Experience:

• 8–10 years of experience in automotive dealership fixed operations or a related leadership capacity
• Previous automotive dealership management experience required
• Experience managing or overseeing Service and/or Parts operations

To apply be sure to refer to Job 2026-291 and click here.
Or, email an updated resume to Tom@TheHiringCatalyst.com and be sure to include Fixed Operations Manager and Job 2026-291.